User Panel · Ticket Support

Customer Support & Tickets

Manage connection, subscription and refund questions in one place: the user panel.

Contact Options & Response Times

For account or order questions, use a support ticket to keep a complete record of the conversation.

User Panel Support Tickets

Get help with connection issues, client setup, plan data, order status and refund questions. Check for replies in the ticket center. If you need to share a screenshot or more details, add them to the original ticket to keep everything in context.

We don't publish a standard response time on this page. Check your ticket for updates and the outcome. Connection troubleshooting may require additional test details.

Open the ticket center →

Email & Telegram

We don't provide a public support email address or Telegram contact. For account, payment or refund questions, submit a ticket through the user panel. Don't send order details to unverified contacts.

Neither channel currently has a published support contact or response time. Refer to your ticket history in the user panel.

What to Include in Your Ticket

Describe what happened and what you tried. Specific details are more helpful than simply saying “It doesn’t work.”

Connection & Client Issues

Name the platform you're using: Windows / macOS / iOS / Android / Linux.
Include the route name shown in the client, the connection status and the exact error message.
Say whether the issue affects all websites or just a particular app or site.
Include when it happened, which network you were using, and what changed after switching routes or reconnecting.

If you attach a screenshot, keep the error visible and hide account credentials and subscription links. Never share passwords, access tokens or full subscription URLs.

View connection guides →

Billing, Data & Refunds

Name the plan or data add-on you're asking about, along with the order status shown in the panel.
If a payment status looks wrong, include the relevant order ID and a payment receipt with sensitive details redacted.
For data usage questions, include what the panel shows and which billing rule you'd like us to check.
For refund questions, mention the relevant order in your ticket so it can be reviewed.

This service offers a 30-day no-questions-asked refund. See the refund policy for terms and instructions; check the original ticket for updates.

View the refund policy →

Helpful Information Before You Submit

Check the relevant pages for setup instructions and billing rules first. If you still need help, add the steps you've already tried to your ticket.

Routes & Connections

Choosing a route depends on the destination service's region, your current network and your client settings. First check the selected route and connection status, then describe the issue. This helps distinguish connection problems from access requirements set by the destination service.

View route details →

Plans & Data

Monthly plan data resets each month on your activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. When checking usage, make sure you know whether you're on a monthly plan or using a data add-on.

View plans →